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Your privacy is important to us and Webbatlas ("we", "us", "our") is committed to keeping your information secure. This Privacy Policy is provided to help you better understand how we collect and use your information.

This policy is effective as of April 25th, 2020.


What information do we collect?

We collect information about you when you provide it to us and when you use Webbatlas, as described below.

  • Information you provide to us

We collect information about you that you provide to us:

  • Basic Account information: If you register for a Webbatlas account, we collect your name (optional) and e-mail address.
  • Payment information: If you sign up for a Webbatlas PRO account, we collect your payment information.
  • Test details: If you use the test options (e.g. Cookies, HTTP authentication) when performing a Webbatlas test, those settings are saved for future tests.
  • Communications with us: If you contact us via the Contact form, e-mail or social media, this information is collected.

Information we collect automatically

We also collect some information automatically:

  • Logs: Like most services, we log access to our services in log files. This data includes date and time of access, IP address, browser user agent and the page visited.
  • Usage information: We collect information on how you are using Webbatlas.
  • Cookies / Web storage: We use cookies and web storage (i.e. local Storage/session Storage) for the sole purpose of preserving state. For example, to remember who you are logged in as, or to remember where you are in performing a task.

Information we receive from other sources

We collect information from these third-party sources:

  • Google Analytics: a web analytics service provided by Google Inc.

Google Analytics uses cookies to enable analysis of your use of the website. In using Google Analytics, Webbatlas employs the "anonymizeIp" feature which masks part of your IP address before storing or processing it.

Our Google Analytics is configured to disable all data sharing options (i.e. our Google Analytics data is not shared with other Google products and services). Google Analytics' advertising features are also disabled (i.e. Remarketing and Advertising Reporting features).

You can disable Google Analytics tracking completely by using the Google Analytics Opt-out browser add-on.
 

  • Clearbit: a customer data enrichment service.

Clearbit is used to learn more about our users so that we can make better informed decisions on improving Webbatlas.

We achieve this by providing Clearbit a list of select e-mail addresses from our user database for them to enrich. Only e-mail addresses are used and Clearbit is not authorized to store or collect said data.

Resulting enriched data is mostly gathered from public sources (e.g. LinkedIn) and only contains professional details (e.g. company name, position).

You can update or delete your information from this service via Clearbit's claim form.


How do we use this information?

We use the information mentioned above to:

  • Provide and personalize Webbatlas: We use your information to provide services to you (e.g. monitoring alerts) and to personalize your Webbatlas experience.
  • Communicate with you about Webbatlas: We use your contact information to send you e-mail directly relating to Webbatlas (e.g. account validation, onboarding, PRO subscription, monitored page alerts). If you have opted-in, we also send you other non-essential Webbatlas e-mail (e.g. Newsletter, Tips and Insights, Promotions). Resolve customer support issues: When you contact us for support, we may use your information to help resolve your problem.
  • Improve Webbatlas: We use usage information and customer feedback to identify issues with Webbatlas and make improvements to the service.
  • Monitor and prevent security issues with Webbatlas: We use logs and usage information to monitor for suspicious or fraudulent activity.

Do we share this information?

We do not share, sell, rent or trade your private personal information with third parties without your consent.

To comply with Laws: If we receive a request for information, we may disclose information if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.


How do we store and secure this information?

Information storage and security

No service is 100% secure, but we work hard to ensure that we use best security practices when processing your information

We do not store credit card information or any other sensitive information on our own servers.

Update and deletion of information

The following data can be accessed and updated:

  • General account information: Your Name, E-mail and communication preferences can be accessed and updated from the User Settings page.
  • Payment information: Your credit card details can be updated by contacting us.
  • Test details: Test options (e.g. Cookies, HTTP authentication) can be accessed and updated from the report's Page Settings menu.

You can delete your account and associated data by requesting an account deletion (if you are a Webbatlas user, you must cancel your plan first). If you would only like to update/delete specific data, please contact us.

Note that we may need to retain certain information (e.g. logs) for record keeping purposes. Any data retained will be anonymized (except IP).

 

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